The Empathy Effect: Countering Bias to Improve Health Outcomes
We all have empathy but how can we do a better job of showing it? How a person’s health team treats them influences their health outcomes and the experience/satisfaction of care delivery. The Empathy Effect workshop walks learners through the empathy conveyance model as they examine their own beliefs and biases using self-reflection and focuses on practical skills that learners can bring to their work immediately. This licensed workshop was developed by the Institute of Healthcare Communication.
The goal of the Empathy Effect workshop is to enable all team members in interactions that offer compassion and respect by boosting learner’s personal self-awareness and communication skills that heighten clients’ sense of empathy and connectivity. Applying the skills with patients/families and colleagues can also improve staff’s own experience of their work, address compassion fatigue and help prevent burnout.
By the end of this workshop, participants will be able to:
- List two of the three premises for empathy-based care
- Identify the elements of the IN GEAR model for empathy conveyance
- Identify two internal or external cues associated with interactions that invite judgment
- Name at least one counter cue to shift from a view of judgment to one of understanding
- Demonstrate at least two examples of conveying empathy
Who should attend?
Open to all health care providers, community support workers and healthcare students who support person-centered care.
How long is the workshop?
- 4.5 hours – Half Day (1 x 4.5-hour session, 2 x 2.25-hour sessions)
- Can be introduced as a 1-hour overview
Currently offered online.